Refund policy

Gross Orders

We offer a 30-day return policy on gross quantities (144 pcs.), unless they are damaged. If you receive a damaged quantity, please contact us immediately and we will arrange for a replacement. If you are not satisfied your purchase, but it is not damaged, you may return it within 30 days of the date of purchase for a refund, minus shipping and handling charges. The item must be in its original condition and packaging and contain the the full order quantity.

To initiate a return, please contact our customer service team at info@buttonologyinc.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once we receive your return, we will inspect the items and process your refund within 5-7 business days.

Sample Orders

All sample orders (Dozen Quantities) are non-refundable. If you have questions before placing an order, please contact us directly at info@buttonologyinc.com

Closeout Orders

All items listed as closeouts are non-refundable. If you have questions before placing an order, please contact us directly at info@buttonologyinc.com

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Thank you for shopping with us. If you have any questions or concerns, please do not hesitate to contact us.