Refund policy

Refund Policy

Wholesale Orders

We offer a 30-day return policy on wholesale orders. If you're not satisfied with your purchase, you may return it within 30 days of the date of purchase for a refund of the merchandise cost, minus original shipping charges. Return shipping is the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item (see below). Items must be in original, unused condition.

To initiate a return, contact our customer service team at info@buttonologyinc.com. Items sent back without first requesting a return authorization will not be accepted. Once we receive and inspect the return, we will process your refund within 5–7 business days to your original method of payment.

Defective, Damaged, or Incorrect Items

If you receive items that are defective, damaged in transit, or different from what you ordered, please contact us at info@buttonologyinc.com within 30 days of receipt. We will provide a replacement at no additional expense to you.

Sample Orders

All sample orders (dozen quantities) are non-refundable. If you have questions before placing an order, please contact us directly at info@buttonologyinc.com.

Closeout Orders

All items listed as closeouts are final sale and non-refundable. If you have questions before placing an order, please contact us directly at info@buttonologyinc.com.